LATEST NEWS:
MessageLabs email filtering now available to reduce junk mail and viruses on all domains
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360 Virtual Tours - take a look at our latest examples from client websites
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Secured SSL email available, and weekly tape backups offer extra protection for all domain data
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SUPPORT:
Customer Support section for email settings and basic fault finding
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Airpro Software Support - Email Troubleshooting Guide

Email problems are regularly down to a misconfiguration error, or an email getting lost in Spam or Junk Mail filtering.

Please check the following BEFORE contacting Airpro.

  • Is internet access available (for example to google.co.uk). If not, then please check your configuration and contact your ISP for further help
  • If there are problems sending or receiving email, and all other internet functions are correct, please reboot your router AND your computer.
  • If Outlook is downloading emails and is 'stuck' in the middle of downloading one, please log into webmail (webmail.yourdomain.com) , select the 'stuck' email and delete it.
  • Can receive but not send? Please check with your ISP to see if they block Port 25 (their technical teams will know what this means). If so, please ask them to lift the block. If they refuse, please contact Airpro for further assistance.